Refund Policy

InsurPro Refund Policy

Clear & Transparent Refund Guidelines

At InsurPro, we aim to provide reliable insurance services, consultations, and professional insurance solutions to our clients. We understand that there may be situations where you may need to request a refund.

This Refund Policy explains the circumstances under which refunds may be considered, the applicable conditions, and the process for submitting a refund request.

Our Refund Commitment

Fair, Transparent & Client-Focused

Refund Eligibility

Refund requests are reviewed based on the nature of the legal service, payment made, stage of service delivery, and the circumstances of the request.

Duplicate payments made for the same insurance service
Payment successfully received but the requested insurance service was not initiated
Technical issues that prevent access to a purchased insurance service or consultation
Incorrect or unauthorized charges reported promptly
Cancellation of a legal consultation before the scheduled appointment, subject to applicable conditions
Other genuine refund requests reviewed and approved by InsurPro
Refund requests submitted within the applicable refund period
Approved refunds processed according to the original payment method

When Refunds May Not Be Available

Refunds may not be applicable where a insurance service, consultation, documentation, or professional work has already been substantially delivered, completed, or consumed by the client.

Refund requests may also be declined where the request does not meet the applicable refund conditions, is submitted outside the permitted refund period, or where professional legal work has already commenced.

Court fees, government charges, registration fees, filing charges, third-party expenses, and other non-refundable statutory payments may not be eligible for a refund.

Important Information

Refunds Are Subject To Review

Every refund request is evaluated based on the legal service, transaction, stage of service delivery, and circumstances involved.

Refund Request Process

1Contact InsurPro support with your registered account and payment details
2Provide the reason for requesting a refund
3Submit the relevant transaction, invoice, or payment reference
4Provide any supporting documents required for verification
5Our team will review the request and verify the transaction and insurance service status
6The refund request will be approved or declined based on the applicable conditions
7Approved refunds will be initiated through the original payment method
8The refund may take additional time to reflect depending on the payment provider or bank